The Handbook of Information Systems Research
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Library of Congress Cataloging-in-Publication Data
Whitman, Michael E., 1964-
The handbook of information systems research / Michael E. Whitman and
Amy B. Woszczynski.
p. cm.
1-59140-228-x
ISBN 1-59140-144-5 (hardcover) -- ISBN 1-59140-145-3 (ebook)
1. Management information systems--Handbooks, manuals, etc. I. Woszczynski, Amy B., 1965- II. Title.
T58.6.W49 2003
658.4'038'011--dc21
2003008880
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher.
About the Authors
Michael E. Whitman, PhD (<mwhitman@kennesaw.edu>), is an associate professor of information systems in the Department of Computer Science and Information Systems at Kennesaw State University, Georgia, USA. He is also the director of the master of science in information systems and director of the Center for Information Security Education and Awareness at KSU. Dr. Whitman received his PhD in management information systems, an MBA and a bachelor's degree in management from Auburn University. Dr. Whitman's current research interests include information security, security policy, computer use ethics, and IS research methods. He has published articles on these topics in journals such as Information Systems Research, Communications of the ACM, Information & Management, the Journal of International Business Systems, and the Journal of Computer Information Systems. He has delivered frequent presentations at national and regional conferences, including the Americas Conference on Information Systems, the Decision Sciences Institute, and the Southern Association for Information Systems. Dr. Whitman recently published two texts in Information Security: Principles of Information Security (Course Technology, 2003) and Hands-On Information Security Lab Manual (Thomson Custom Publishing, 2003).
Amy B. Woszczynski, PhD (<awoszczy@kennesaw.edu>), is an assistant professor of information systems in the Department of Computer Science and Information Systems at Kennesaw State University, USA. She received her PhD in industrial management from Clemson University, her MBA from Kennesaw State University, and a bachelor's degree in industrial engineering at Georgia Tech. Dr. Woszczynski's current research interests include pedagogy and curriculum to improve the success rate of students in the first programming course, individual differences in the information systems classroom, diversity in the IT workforce, and research methods in information systems. She has published articles on these topics in journals such as Computers in Human Behavior and Industrial Management and Data Systems. She has delivered frequent presentations at national and regional conferences, including the Americas Conference on Information Systems, the Southern Association for Information Systems, and the Southeast Informs.
Thilini Ariyachandra (<thilinia@arches.uga.edu>) is a PhD candidate in the MIS Department at the University of Georgia, USA. She received a BSc in finance and banking with a minor in computer information systems at the University of South Alabama. Her current research interests include data warehousing technology and effectiveness of information systems in organizations. She has published in Information Systems Management and in the proceedings of the International Conference on Cultural Attitudes towards Technology and Communication and the Americas Conference on Information Systems.
John C. Beachboard joined the Computer Information Systems faculty at Idaho State University (USA) in 2001. He completed a PhD in information transfer and an MS in information resources management at the School of Information Studies, Syracuse University. He holds an MS in business administration from Boston University and a BS in public administration from the University of Arizona. Dr. Beachboard has taught graduate courses in research methods for information management and IT project management and undergraduate courses in strategic IS management and systems architectures. He has held staff and management positions developing, implementing and operating information/telecommunications systems for the Department of Defense. He is keenly interested in the development, application, and effectiveness of information technology management policies in the private and public sectors.
Marie-Claude Boudreau (<mcboudre@terry.uga.edu>) is an assistant professor of MIS at the University of Georgia, USA. She received a PhD degree in CIS from Georgia State University, a Dipl�me d'Enseignement Sup�rieur Sp�cialis� from l'�cole Sup�rieure des Affaires de Grenoble, and an MBA from l'Universit� Laval in Qu�bec. Her current research investigates the consequences of information systems in organizations. She has published in MIS Quarterly, Information Systems Research, JMIS, Communications of the AIS, The Academy of Management Executive, AMIT, Information Technology & People, and conference proceedings.
Sven A. Carlsson (<sven.carlsson@jibs.hj.se>) is a professor of informatics at J�nk�ping International Business School, Sweden. His research interests include the use of ICT to support management processes, knowledge management, and the use of ICT in electronic value chains and networks. Mr. Carlsson was previously a professor of informatics at the School of Economics and Management, Lund University. He has been a visiting scholar at the University of Arizona, Tucson, National University of Singapore, and Marshall School of Business, University of Southern California. He is a regional editor for Knowledge Management Research & Practice and is on the editorial board for Electronic Journal of Business Research Methods and Journal of Decision Systems. His articles have appeared, among others, in Journal of Management Information Systems, Decision Sciences, Information & Management, and Journal of Decision Systems.
Chris Coulston received BS, MS, and PhD degrees in computer science and engineering from the Pennsylvania State University (USA) in 1991, 1994, and 1999, respectively. In 1999 he joined the Electrical and Computer Engineering Department at Penn State Erie (USA), the Behrend College, where he is currently an assistant professor. His research interests are in teaching methodologies, hypertext metrics, and computational complexity.
Darren Dalcher leads the Software Forensics Centre (SFC), a specialized institute at Middlesex University (UK) that focuses on systems failures, software pathology, and project failures. Before becoming leader of the SFC, Dr. Dalcher directed the Forensic Systems Research Group at South Bank University, where he organized and disseminated the notion of systems forensics. Dr. Dalcher obtained his PhD in software engineering from King's College, University of London. In 1992, he founded the Forensics Working Group of the IEEE Technical Committee on the Engineering of Computer-Based Systems (ECBS), an international group of academic and industrial participants formed to share information and develop expertise in failure and recovery. Dr. Dalcher is active in a number of international committees and steering groups. He is heavily involved in organizing international conferences and has delivered numerous keynote addresses and tutorials.
Gerardine DeSanctis (PhD, Texas Tech University) is the Thomas F. Keller Professor of Business Administration in the Fuqua School of Business at Duke University, USA. Her interests are in the general areas of computer-mediated work and management of information technology. Most of her research has examined the impacts of electronic communication systems on teams and organizations. She also has studied the evolution of online learning communities and e-communication overload. She currently serves as an associate editor for MIS Quarterly. She is on the advisory board for Information Systems Research and is a member of the editorial board for the Journal of Organizational Behavior. In the past, she has served as a senior editor for both Organization Science and MIS Quarterly. Recent coedited books include Shaping Organization Form: Communication, Connection, and Community and Information Technology and the Future Enterprise.
Roberto Evaristo is an assistant professor in the Information and Decision Sciences Department at the University of Illinois, Chicago, USA. He is currently involved in several projects related to the management of distributed projects, with work done in Japan, the U.S. and Europe. He has published in outlets such as Communications of the ACM, International Journal of Project Management, Database, Journal of Global Information Management, Competitive Intelligence Review, European Management Journal, Human Systems Management, Journal of Organizational Computing and Electronic Commerce, International Information Systems, and elsewhere. He also serves on the editorial board of the Journal of Global Information Management and the Journal of Global Information Technology Management.
R. Brent Gallupe is a professor of information systems and director of the Queen's Executive Decision Center at the School of Business, Queen's University at Kingston, Canada. He also holds an ongoing visiting professor appointment at the University of Auckland, New Zealand. His current research interests are in computer support for groups and teams, global information systems, and knowledge management systems. His work has been published in such journals as Management Science, MIS Quarterly, Information Systems Research, Academy of Management Journal, Sloan Management Review, and Journal of Applied Psychology.
Susan Gasson is an assistant professor in the College of Information Science and Technology at Drexel University, Philadelphia, Pennsylvania, USA. Following a career in data communications systems design and consultancy, she earned an MBA and a PhD from Warwick Business School in the UK. Dr. Gasson's research interests include social cognition and knowledge management in complex collaborative processes and the codesign of business and IT systems. Her empirical research has emphasized the use of qualitative methods, including a longitudinal grounded theory study of collaborative framing processes in cross-domain information system design and case studies of the problems underlying human-centered and traditional IS design approaches.
David Gefen (<gefend@drexel.edu>) is an assistant professor of MIS at Drexel University, Philadelphia, Pennsylvania, USA, where he teaches Strategic Management of IT, Database Analysis and Design, and VB.NET. He received his PhD in CIS from Georgia State University and a master of sciences in MIS from Tel-Aviv University. His research focuses on psychological and rational processes involved in ERP and e-commerce implementation management. Dr. Gefen's wide interests in IT adoption stem from his 12 years of experience in developing and managing large information systems. His research findings have been published in MISQ, JMIS, The DATA BASE for Advances in Information Systems, Omega: the International Journal of Management Science, JAIS, eService Journal, and a paper in CAIS that is on the AIS ISWorld Exemplary Works on Information Systems Research.
Varun Grover is the William S. Lee Distinguished Professor of IS at the College of Business & Behavioral Sciences, Clemson University (USA). Previously he was a Business Partnership Foundation fellow and professor of Information Systems at the University of South Carolina. Dr. Grover has published extensively in the information systems field, with more than 150 publications in refereed journals. Four recent articles have ranked him among the top five researchers based on publications in major IS journals over the past decade. His work has appeared in journals such as Information Systems Research, MIS Quarterly, Journal of MIS, Communications of the ACM, Decision Sciences, IEEE Transactions, and California Management Review. He is currently an associate editor for a number of journals, including MISQ, JMIS, JOM, Database, and IJEC and on the board of editors of five others.
M. Gordon Hunter is an associate professor in information systems in the Faculty of Management at the University of Lethbridge, Canada. Dr. Hunter has previously held academic positions in Canada, Hong Kong, and Singapore and visiting positions in Germany, USA, and New Zealand. He has a bachelor of commerce degree from the University of Saskatchewan in Canada. He received his doctorate from Strathclyde Business School in Glasgow, Scotland. Dr. Hunter is an associate editor of the Journal of Global Information Management. He serves on the editorial board of the Journal of Global Information Technology Management, and the Journal of Information Technology Cases and Application. He has conducted seminar presentations in Canada, USA, Asia, New Zealand, Australia, and Europe. His current research interests relate to the productivity of systems analysts with emphasis upon the personnel component, including cross-cultural aspects, and the effective use of information systems by small business.
Kun Shin Im is a professor of information systems at Yonsei University, Seoul, Korea. He holds a PhD in MIS at the University of South Carolina and a PhD in accounting at Yonsei University. His research interests include organizational effectiveness of information technologies, valuation of Internet firms, applications of accounting information systems, and development of constructs for IS performance measures. His work has been published in Information Systems Research, Journal of Information Technology Management, and other journals.
Leigh Jin is an assistant professor in the Department of Information Systems and Business Analysis at San Francisco State University, California, USA. She earned her doctorate in computer information systems in 2002 from Georgia State University. She received her MBA and BBA in management information systems from Beijing University of Aeronautics and Astronautics. Her recent research interests include virtual organizations and open source community development.
Elena Karahanna is an associate professor of MIS at the Terry College of Business, University of Georgia, USA. She holds a PhD in MIS from the University of Minnesota. Her current research interests include the adoption, use, and infusion of information technologies, the effect of media choice and use on individuals and organizations, IS leadership, and cross-cultural issues. Her work has been published in MIS Quarterly, Management Science, Organization Science, Data Base, the Journal of Organizational Computing and Electronic Commerce, and elsewhere. She currently serves on the editorial boards of MIS Quarterly, Journal of AIS, the European Journal of Information Systems, and Computer Personnel.
Michael J. Masterson received his PhD in management information systems from Auburn University in Auburn, Alabama. His research interests include theory development in information systems, strategic management of information technology, and research design and applied statistical methodology. Dr. Masterson has published case studies in The Handbook of Enterprise Operations Management and numerous conference proceedings. Dr. Masterson is currently on active duty with the United States Air Force. His current assignment is as the military advisor to the chief academic officer, Headquarters Air University, Maxwell AFB, Alabama, USA.
Joe McDonagh is director of executive education at Trinity College, Dublin, Ireland. He works in the fields of organization development and information technology, specializing in the management of large-scale IT-enabled business change. He teaches on executive degree programmes at Trinity College Dublin and at a number of business schools in Europe and America. He works on consultancy and executive development with many European and American multinationals as well as providing advice to governments. He has extensive commercial experience with large corporations and publishes widely on the management of large-scale IT-enabled business change. He lives in Dublin with his wife Majella and two sons, Colin and Sean.
Marshall Scott Poole (PhD, University of Wisconsin) is a professor of speech communication and professor of business administration at Texas A&M University, USA. He has conducted research and published extensively on the topics of group and organizational communication, computer-mediated communication systems, conflict management, and organizational innovation. He has coauthored or edited seven books, including Communication and Group Decision-Making, Research on the Management of Innovation, and Organizational Change and Innovation Processes: Theory and Methods for Research. He has published in a number of journals, including Management Science, MIS Quarterly, Human Communication Research, Academy of Management Journal, and Communication Monographs. He currently is a senior editor of Information Systems Research and Organization Science.
R. Kelly Rainer, Jr., is the George Phillips Privett Professor of Management Information Systems at Auburn University in Auburn, Alabama, USA. He received his PhD from the University of Georgia. He has published articles in leading academic and practitioner-oriented journals. His research interests include information technology in education (particularly higher education) and various aspects of information technology infrastructure. He is coauthor (with Efraim Turban and Richard Potter) of Introduction to Information Technology (2nd ed., John Wiley & Sons).
Julie Rennecker is an assistant professor in the Information Systems Department at Case Western's Weatherhead School of Management (USA). Her work explores the interplay between workers' embeddedness in their material and socially proximal work environments and their participation in virtual work groups. She is particularly interested in the often invisible influences of the relationships, power dynamics, and practicalities of situated work on individuals' understanding of and contribution to virtual project teams and how these individual actions translate into team and organizational-level consequences. Her research-to-date has been in the automotive and energy industries.
Daniel Robey is a professor and John B. Zellars Chair of Information Systems at Georgia State University (USA), holding a joint appointment in the Departments of Computer Information Systems and Management. He earned his doctorate in administrative science in 1973 from Kent State University. Professor Robey is editor-in-chief of Information and Organization and serves on the editorial boards of Organization Science, Academy of Management Review, Information Technology & People, and the John Wiley series on Information Systems. His current research includes empirical examinations of the effects of a wide range of technologies on organizational structure and patterns of work. It also includes the development of theoretical approaches to explaining the development and consequences of information technology in organizations.
Mark Srite is an assistant professor of MIS at the University of Wisconsin-Milwaukee, USA. His current research interests include the acceptance, adoption, and use of information technologies, cross-cultural IT issues, and group decision-making. His work has been published in Decision Support Systems, the Journal of Global Information Management, and elsewhere.
The J. Mack Robinson Distinguished Professor of IS at Georgia State University (GSU) (USA), Detmar W. Straub has conducted research in Net-enhanced organizations and e-commerce, computer security, technological innovation, and international IT. He holds a DBA (MIS; Indiana) and a PhD (English; Penn State). He has published more than 100 papers in such journals as MIS Quarterly, Management Science, Information Systems Research, CAIS, JAIS, Organization Science, CACM, JMIS, Journal of Global Information Management, Information & Management, Academy of Management Executive, and Sloan Management Review. He is currently an assistant editor (Management Science; Information Systems Research) and a senior editor (DATA BASE). Former coeditor of DATA BASE for Advances in Information Systems and an associate editor and associate publisher for MIS Quarterly, he has consulted widely in industry in the computer security area as well as technological innovation. He teaches courses at GSU in electronic commerce strategy, IT strategies for management, IT outsourcing, international IT, and computer security management.
Felix B. Tan is professor of Information Systems at the School of Computer and Information Sciences, Auckland University of Technology in New Zealand. He serves as the editor-in-chief of the Journal of Global Information Management. He is also the vice president of research for the Information Resources Management Association and the editor of the ISWorld Net's EndNote Resources page. Dr. Tan's current research interests are in electronic commerce, business-IT alignment, global IT, management of IT, cognitive mapping and narrative methodologies. His research has been published in MIS Quarterly, Journal of Global Information Management, Journal of Information Technology as well as other journals and refereed conference proceedings. Dr. Tan has more than 20 years experience in IT management and consulting with large multinationals, as well as University teaching and research in Singapore, Canada and New Zealand.
Theresa. M. Vitolo received a BSE degree in industrial engineering and a PhD degree in information science from the University of Pittsburgh in 1978 and 1985, respectively. Teaching in systems-related fields since 1986, she joined the Computer and Information Science Department at Gannon University (USA) in 1999. In addition to teaching, she has worked as a systems analyst/programmer on a variety of systems development projects. Her interests include intelligent interface design, motivated system energetics, and other issues in the field of human-computer interactions.
Acknowledgments
The editors would like to thank the following individuals without whom this text would not be possible. Each author also served as a reviewer and provided valuable insights to improve their colleagues' works. Special thanks go to Patrice Hagans for her assistance in the administration and collection of these works, and to the Chair of our department, Merle King, for his assistance and tolerance of the process.
Invited Authors
Gerardine DeSanctis | Marshall Scott Poole |
Roberto Evaristo | Daniel Robey |
R. Brent Gallupe | Detmar W. Straub |
Varun Grover | Felix B. Tan |
Authors
Thilini Ariyachandra | Kun Shin Im |
John C. Beachboard | Leigh Jin |
Marie-Claude Boudreau | Elena Karahanna |
Sven A. Carlsson | Michael J. Masterson |
Chris Coulston | Joe McDonagh |
Darren Dalcher | R. Kelly Rainer, Jr. |
Susan Gasson | Julie Rennecker |
David Gefen | Mark Srite |
M. Gordon Hunter | Theresa M. Vitolo |
And to Jacek Plodzien for his kind offer to review.
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